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Include the app version (Settings › About) and, for playback issues, the codec line from the player’s Info panel.
01Signing in with Plex

Tap “Sign in with Plex”, then enter the four-letter code at plex.tv/link on any device. Interlace picks the fastest connection to your server; you can change it under Settings › Plex.

02Remote streaming says it needs a pass

Plex requires either a Plex Pass on the server you are watching from, or a Remote Watch Pass on your account, for playback outside the server’s network. This is enforced by Plex Media Server, not by Interlace. Streaming at home is unaffected.

03Adding IPTV

Settings › IPTV takes an M3U playlist URL or Xtream Codes credentials from your provider, plus an optional XMLTV guide URL. Interlace ships without any channels; you bring your own subscription.

04A file will not play

Interlace tries Apple’s player first and falls back to its FFmpeg engine for MKV, TS, DTS and multichannel audio. Send us the codec line from the player’s Info panel if a file still fails.

05Downloads pause outside the app

Converted downloads run only while Interlace is open; original-quality Plex and IPTV downloads continue in the background.

06Playing on the Apple TV

Open Interlace on the Apple TV and the iPhone on the same Wi‑Fi; the TV appears under Settings › Play on. The phone becomes the remote.

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